Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at kcrbwoodworks@yahoo.com.

If your return is approved, we will provide the return shipping address along with a return shipping label and instructions on how to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at kcrbwoodworks@yahoo.com.

> ⚠️ This return policy is strictly enforced due to the handcrafted and custom nature of our products.

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Damages and Issues

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items

We do not accept returns for:

Custom products (e.g., special orders or personalized items)

Sale items or gift cards

If you have questions about your specific item, feel free to contact us.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at kcrbwoodworks@yahoo.com.