Refund policy

We stand behind every piece we make. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order.

Eligibility
Items must be returned in original, unused condition. Because our products are handcrafted, returns are evaluated on a case-by-case basis to ensure fairness for both you and our small business.

Non-Returnable Items
Custom orders and personalized or engraved items are non-returnable. These are made specifically for you and cannot be resold.

Refunds
Refunds are issued to the original payment method once the returned item is received and inspected. Please allow time for your bank or credit card company to process the refund.

Return Shipping
Return shipping is the customer's responsibility unless the item arrived damaged or was incorrect. In those cases, contact us immediately and we'll make it right.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us right away at kcrbwoodworks@yahoo.com so we can evaluate the issue and make it right.

To start a return, contact us at kcrbwoodworks@yahoo.com with your order number and details. We'll guide you through the process.

— KCRB WoodWorks